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Before your order is shipped,you could change your address so please contact us ASAP if you want to change your address.

Now, our site is just open for consumers in USA, your order will ship from USA.

Usually, your order will be shipped within 2 days and if you choose standard shippment, it willneed 3-5 days until you receive your order.

1. Separate pump motor from main body.
2. Detach flange from milk collector.
3. Separate linker from milk collector.
4. Disassemble the linker.

Yes. The all-in-one design of the Wearable Breast Pump makes it so you can pump while you breastfeed your baby because there are no external cords, tubes, or dangling bottles to get in the way.

Of Course! The Wearable Breast Pump lets you move how you want to while you pump. The Wearable Breast Pump tucks into your bra so you can pump while you walk, multi-task, lean back, or relax. This makes everyday things like making breakfast or playing with your toddler totally doable. What you do while you pump is finally up to you.

You sure can. The Wearable Breast Pump has different suction levels(E-Joy and E-Shine each have eight different suction).So you can easily adjust the suction to your own milk flow and pumping needs.

We have provided you with a nipple measurement card, allowing you to accurately determine the size of your side profile nipples and select the suitable flange.

The breast pump will automatically turn off after 30 minutes of use, and you can choose to turn it on again to continue using it.

*For best sterilization, please clean and disinfect the pump before the first use.
It is a non-sterile product. Before cleaning and disinfection, please remove all accessories.

*Non-washable parts:
The pump motor contains electronics that should be kept dry. A clean, damp cloth can be used to clean the pump motor. Any other cleaning method will be classed as misuse under the warranty.

* Washable parts:
Valve/Linker/Diaphragm/Flange/Milk Collector

Supplies needed:
・Mild dish soap
・Clean dishcloth or soft brush
・Clean wash basin
・Clean water

Warning: Breast pumps are personal care items intended for a single user only and should never be rented or shared. Separate and wash all parts that come in contact with breast and breast milk immediately after use to avoid breast milk residue and prevent bacteria growth.

1. Rinse all separated parts that come in contact with breast and breast milk in 25-30 °C (77-86 °F) water to remove breast milk residue.

2. Once rinsed, parts that have touched the breast or breast milk should be placed in a clean wash basin used only for washing infant feeding equipment.

・Soak all washable parts in 40-60 °C (104-140 °F), soapy water for 3~5 minutes.
・Wash each part with a clean dishcloth or soft brush.
・Rinse all separated parts with clear water.

3. Place parts on a clean surface or towel.

・Allow all parts to air dry.
・Store dry parts in a clean, cool place when not in use.
・Do not store wet or damp parts.

Caution: Only use drinking-quality water for cleaning.

Sanitize - Before first use

*For best sterilization, please clean and disinfect the pump before the first use.

*Breast pump components that contact the breast and breast milk (flange, milk collector, linker, diaphragm, valve) can be can be disinfected in boiling water at 100°C(212°F), or through steam or ultraviolet disinfection (3-5 minutes).

*The Pump body with electrical components should not come into contact with water. Instead, they should be wiped with low-level disinfectants such as ethanol or isopropyl alcohol (70%-90%).

Here’s how to troubleshoot Phanpy’s leak problems:

(1) Leaking from silicone:
If the leak is coming from the edge of the silicone, your silicone might not be snapped in all the way. It’s also possible that your silicone is faulty or warped.

(2) Leaking from motor or collection cup:
If the leak is coming from between the motor and collection cup, it’s possible that the collection cup and/or motor aren’t fully secured. Another possibility is that the collection cup is cracked and the pressure from the suction is overflowing through the crack.

Ensure that the collection cup or motor is securely fastened. If the collection cup is cracked, please replace it

(3) Leaking from the milk pour hole:
If the leak is coming from the pour hole, make sure the silicone shield notch and the collection cup notch are aligned when snapping the pieces together. If the holes aren’t aligned, leaking is likely through the hole(s).

(4) Leaking from flange hole:
If the leak is coming from the flange hole, it could be caused by leaning back too far. It’s also possible that your duckbill needs to be replaced if the slit is opened and allowing milk to travel back up, and into the flange during strong movements.

If you are experiencing low suction，here are some of the solutions they provide, please check

Step 1: Firstly, verify if the power level of the main unit is sufficient.

Step 2: Plesse check the valves and membranes: Separate the membranes from the valves. Inspect the valves and membranes for damage, including cracks, chips, holes, or tears, and make sure the pieces fit snugly and lie flat. If a part is damaged, discontinue use and purchase a replacement.

Please reassemble after checking

Step 3. Please check whether the flange size is appropriate. Not getting any milk when pumping is very often a sign of bad shield fit or positioning.

Step 4. Please try to adjust the models and suction levels. and before milking, warm the breast with a hot towel, massage to stimulate the areola, so that the breast is completely unblocked.

About this problem, The first step is to check whether the flange size is appropriate. If the flange is too large or too small, it will cause pain.

And then please try to adjust the models and suction levels. and before milking, warm the breast with a hot towel, massage to stimulate the areola, so that the breast is completely unblocked.

Some breast pump accessories do need replacing regularly to maintain performance. If you notice that your pump seems to have lost suction, the first thing you should do is take a look at your parts, particularly the valves, and inspect for wear, fraying, or stretching and replace if needed.

1. Silicone accessories are recommended to replace your parts every 3 months;

2. Other accessories are recommended to be replaced according to usage

Because the sensor cannot directly test the temperature of the milk, it testthe temperature at the bottom of the bottle and indirectly calculate thetemperature of the milk through an algorithm. Temperature fluctuations upand down indicate that the system is constantly correcting the temperature.

Two reasons may cause this:

1.The bottle is too large or the handle isstuck in the cup, it will cause poor contact between the bottom of the bottleand the sensor. lt is recommended to remove the bottle handle to use.
2. The bottom of the bottle is sunken too deep to reach the sensor.

You can use the DIY function to warm milk in both of those conditions-mentioned above.Please refrain from moving the bottle while heating.

If milk volume is less (such as 100-120mL or below), it is recommended tolower the target temperature by 1-4°F.For milk volume exceed 200mL, it is recommended to increase the targettemperature by 2-6F.

After warming the milk, it will enter the 48-hour constant warming mode, andit will automatically shut down if there is no operation in the middle.

Please check:
1.whether your power socket has electricity;
2.The socket is agingand cause poor contact;
3.The switch button has not been pressed.
If you stillcan't find the solution, please contact Phanpy's customer service.